FAQs

This page will answer some questions you may have regarding the SE Wisconsin Big Deals Store.

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1) How do I make a purchase? 

   - Locate the item(s) that you would like to buy and place them in the shopping cart. When you are finished shopping, click on the checkout button located on the shopping cart page. If you have made purchases before, now would be the time to sign in. Otherwise, enter in your personal information and continue.

2) How long does it take to get purchased items? 

   - Printable certificates will be mailed within 1-2 days. If you made a purchase on a holiday or over the weekend, your items will be mailed within 1-2 business days from the next business day. Certain situations out of our control may cause a delay in your shipment.

3) Can I print items from my computer?

   - No, all purchases will be mailed to you within 1-2 business days unless the particular item is eligible for digital redemption.

4) What is your return policy? 

   - Due to the discounted prices of our offerings, we do not allow items to be returned. All sales are final so be certain of your purchase before you buy.

5) My password does not work. What now? 

   - If your email address is on file, you can have your password emailed to you by using the Password Assistance tool under My Account.